I was delighted to read a pre-release copy of the well-known journalist Dale Van Atta’s book on J. Willard Marriott, Jr titled, “Bill Marriott: Success Is Never Final” thanks to NetGalley. #BillMarriottSuccessIsNeverFinal. This is being published by Shadow Mountain Publishing and is scheduled to be released in September 2019. You can pre-order it on Amazon.
All of us have images of the quintessential American tycoon from stories we have read or what we have seen on television. In this book, the author gives us an intimate and in depth view of what it is to be born in a family of a leading American businessman of his times. J. Willard Marriott, a first generation entrepreneur, was the founder of the Marriott group of enterprises, and a pioneer in many senses. Like the children of every super star, be it in business, in sport or in the movies, J. Willard Marriott, Jr ( the subject of this book) had to face the crushing burden of family and society’s expectations of him. Their relationship was often stormy leading to severe stress the son faced at the hands of a domineering father. It is of immense credit to Bill Marriott, now aged 87, that he grew the business empire he inherited from this father multifold to what it have become today. The Marriott International chain is the largest hotel chain in the world by far with 7000 properties in 130 countries with 176,000 employees all over the globe. It had revenues of $ 20.75 billion in 2018 with net income of $ 1.5 billion.
More than just the story of his business successes, the book throws light on the personal characteristics that made Bill Marriott so successful. He lives a life following a set of sound values, many inherited from his parents. Of course, there were differences too, some very significant. The senior Marriott was a product of his times. He had seen the miseries brought about by the Great Depression of the 1930s at close quarters. This led him to shun debt of any kind. The younger Marriott realized that debt in itself was not evil. On the contrary one could leverage the debts depending on the rates of interest and the business opportunities open elsewhere to make investments. He had a flair for innovation and took what his father felt were too many risks that could be avoided. To young Marriott’s credit, most of the business decisions he took were the right ones.
The book also tells us of the Marriott family’s upbringing in the Mormon faith with their own values, traditions and cultural practices. Throughout his career Bill Marriott, even as he had major business responsibilities, never hesitated to play a leading role in church activities. He believes his steadfastness to his religion helped him overcome health issues on many occasions. These include a dramatic fire accident which could have killed him in 1985 only a few weeks after the death of his father.
Overall, I enjoyed the book and found it quote absorbing. I would recommend it to those who wish to gain insight to how Marriott grew his business to its present position of eminence in the world of hospitality. It also underscores how Marriott consistently made profits while displaying the highest standards of customer service and integrity.